SAFEGUARDING | The Wellness Hub

Patient Care

At The Wellness Hub, we are committed to creating a safe, respectful, and inclusive environment for every person who enters our space. Safeguarding the wellbeing of all clients is central to our practice, and we maintain clear professional boundaries, ethical standards, confidentiality, and client-centred care at all times.

We welcome people of all backgrounds, identities, ages, abilities, cultures, and experiences, and we are dedicated to ensuring that everyone feels listened to, respected, and supported throughout their treatment journey. Discrimination, harassment, or prejudice of any kind is not tolerated within our clinic.

Our aim is to provide a calm, professional, and compassionate space where every client can access high-quality physiotherapy, massage, acupuncture, and wellbeing services with dignity, trust, and confidence

Consent & Expectations

Safeguarding, Consent & Your Treatment

This Safeguarding and Consent statement applies to all treatments and all practitioners at The Wellness Hub, Unit 5, Old Stable House, Rear of 53–55 North Cross Road, London SE22 9ET.

It covers every appointment you attend with us, from your first assessment through to any follow‑up sessions, and is normally reviewed every six months.

Treatments this consent covers

Your treatment plan is tailored to you and may include one or more of the following:

Physiotherapy
Sports massage
Deep tissue massage
Therapeutic massage
Head, neck and shoulder massage
Hot stone massage
Cupping
Acupuncture

Your practitioner will explain what is recommended for you and will ask for your verbal consent throughout your sessions.

Comfort, choice and stopping treatment

Some techniques can feel uncomfortable at times. The intensity can always be adjusted.

You can ask to change the pressure or technique at any time.
You can ask to pause or stop treatment at any time, without giving a reason.
You can decline any particular type of treatment, either before we start or during the session.

Your feedback helps us keep you safe and comfortable.

Clothing, draping and protected areas

To deliver treatment safely and effectively, we may need access to different areas of the body that are relevant to your condition. We always work within clear professional boundaries:

Areas of the body that are not being treated will be covered and kept warm.
Genitals and any contraindicated areas are never treated and remain covered at all times.
Female clients should wear sports shorts and a sports bra for all treatments.
If a female client wishes to remove her sports bra for work on the back only (for deep tissue massage, hot stone massage or cupping), this must be explicitly requested by the client. Signing and agreeing to this consent indicates your express permission for removal of upper‑body clothing in this specific context.
Male clients should wear sports shorts.

If at any point you feel uncomfortable with positioning, clothing or draping, please tell your therapist immediately and we will adjust or stop.

Risks, benefits and limits of treatment

Every person responds differently to treatment. While many people experience benefit, it is important to understand:

No treatment can be guaranteed to work for every individual.
Symptoms may temporarily worsen or feel sore after treatment, especially in the short term.
There is always some level of risk with any physical or needling‑based treatment, although we work to minimise this.

We reduce risk by:

Taking a detailed health history and asking about your general health and medications.
Screening for “red flag” symptoms and contraindications.
Checking in with you during treatment and adjusting as needed.

Your health information and responsibilities

Safe treatment depends on accurate information. By agreeing to this consent, you confirm that:

The health information you provide (including any questionnaires) is accurate and complete to the best of your knowledge.
You will tell your practitioner about any medical conditions, surgeries, injuries, medications, allergies (including latex) or changes in your health.
You will let us know if you are, or may be, pregnant, or have given birth in the last six months.

If you are unsure whether something is relevant, please tell us so we can advise.

How long your consent lasts

Unless you tell us otherwise:

This consent normally covers your initial appointment and any follow‑up sessions for a period of six months from the date you first agree to it.
We may ask you to review and renew your consent after this period or if your health status changes.
You can withdraw your consent to any part of treatment, or to all treatment, at any time.

Withdrawing consent will not affect your right to future care, but it may limit what treatments we can safely provide.

Use of your personal and sensitive data

As part of your care, we collect and store personal and health information.

By agreeing to this consent, you:

Explicitly consent to the processing of your personal and sensitive data (including health information) that you provide on our forms and during your interactions with practitioners.
Understand that this information is used to plan and deliver safe, appropriate treatment and to meet legal and professional requirements.
Understand that your information is handled in line with our clinic policies and applicable data protection law.

If you have any questions about how your data is used or stored, please ask a member of the team.

By booking an appointment

By booking and attending an appointment at The Wellness Hub, you confirm that:

You have read and understood this Safeguarding & Consent information.
You have had the opportunity to ask questions before treatment begins.
You consent to the assessment and treatment approaches discussed with you.
You understand that results cannot be guaranteed and that some short‑term discomfort or symptom aggravation may occur.
You consent to the processing of your personal and sensitive data as described above.

Patient Care

Consent & Expectations

Safeguarding, Consent & Your Treatment

This Safeguarding and Consent statement applies to all treatments and all practitioners at The Wellness Hub, Unit 5, Old Stable House, Rear of 53–55 North Cross Road, London SE22 9ET.

It covers every appointment you attend with us, from your first assessment through to any follow‑up sessions, and is normally reviewed every six months.

Treatments this consent covers

Your treatment plan is tailored to you and may include one or more of the following:

Physiotherapy

Sports massage

Deep tissue massage

Therapeutic massage

Head, neck and shoulder massage

Hot stone massage

Cupping

Acupuncture

Your practitioner will explain what is recommended for you and will ask for your verbal consent throughout your sessions.

Comfort, choice and stopping treatment

Some techniques can feel uncomfortable at times. The intensity can always be adjusted.

You can ask to change the pressure or technique at any time.

You can ask to pause or stop treatment at any time, without giving a reason.

You can decline any particular type of treatment, either before we start or during the session.

Your feedback helps us keep you safe and comfortable.

Clothing, draping and protected areas

To deliver treatment safely and effectively, we may need access to different areas of the body that are relevant to your condition. We always work within clear professional boundaries:

Areas of the body that are not being treated will be covered and kept warm.

Genitals and any contraindicated areas are never treated and remain covered at all times.

Female clients should wear sports shorts and a sports bra for all treatments.

Male clients should wear sports shorts.

If at any point you feel uncomfortable with positioning, clothing or draping, please tell your therapist immediately and we will adjust or stop.

Risks, benefits and limits of treatment

Every person responds differently to treatment. While many people experience benefit, it is important to understand:

No treatment can be guaranteed to work for every individual.

Symptoms may temporarily worsen or feel sore after treatment, especially in the short term.

There is always some level of risk with any physical or needling‑based treatment, although we work to minimise this.

We reduce risk by:

Taking a detailed health history and asking about your general health and medications.

Screening for “red flag” symptoms and contraindications.

Checking in with you during treatment and adjusting as needed.

Your health information and responsibilities

Safe treatment depends on accurate information. By agreeing to this consent, you confirm that:

The health information you provide (including any questionnaires) is accurate and complete to the best of your knowledge.

You will tell your practitioner about any medical conditions, surgeries, injuries, medications, allergies (including latex) or changes in your health.

You will let us know if you are, or may be, pregnant, or have given birth in the last six months.

If you are unsure whether something is relevant, please tell us so we can advise.

How long your consent lasts

Unless you tell us otherwise:

This consent normally covers your initial appointment and any follow‑up sessions for a period of six months from the date you first agree to it.

We may ask you to review and renew your consent after this period or if your health status changes.

You can withdraw your consent to any part of treatment, or to all treatment, at any time.

Withdrawing consent will not affect your right to future care, but it may limit what treatments we can safely provide.

Use of your personal and sensitive data

As part of your care, we collect and store personal and health information.

By agreeing to this consent, you:

Explicitly consent to the processing of your personal and sensitive data (including health information) that you provide on our forms and during your interactions with practitioners.

Understand that this information is used to plan and deliver safe, appropriate treatment and to meet legal and professional requirements.

Understand that your information is handled in line with our clinic policies and applicable data protection law.

If you have any questions about how your data is used or stored, please ask a member of the team.

By booking an appointment

By booking and attending an appointment at The Wellness Hub, you confirm that:

You have read and understood this Safeguarding & Consent information.

You have had the opportunity to ask questions before treatment begins.

You consent to the assessment and treatment approaches discussed with you.

You understand that results cannot be guaranteed and that some short‑term discomfort or symptom aggravation may occur.

You consent to the processing of your personal and sensitive data as described above.

If anything is unclear, please contact us before your appointment so we can explain and support you.